Graduation Caps, Gowns & School Regalia FAQs

This FAQ page answers everything about ordering graduation caps and gowns, bulk school regalia, shipping timelines, customization, returns, pricing, and more. Whether you are a student, school administrator, or organization, this guide will help you order with confidence.

GENERAL ORDERS & PRICING

1. Do you have a minimum order requirement?

No. You can order a single item or place a large bulk order. Tiered pricing automatically applies discounts based on quantity.

2. Do you offer bulk discounts for schools?

Yes. We specialize in bulk graduation regalia for schools, universities, churches, and organizations. Discounts are automatically applied at higher quantities.

3. Why does pricing change when I add more items?

Our pricing is tier-based. The more you order, the lower the per-unit cost becomes. The “As Low As” price reflects the highest discount tier.

4. Can individuals order directly from your website?

Yes. Students, parents, and individuals can order directly without needing school approval.

5. Can you set up a direct ordering page for school?

Yes. We offer a direct ordering page for school where students can order directly while the school manages zero inventories.

6. Do you accept purchase orders (POs)?

Yes, with prior approval. Email us for a quote and W-9 form before submitting purchase orders.

PRODUCTS & CUSTOMIZATION

1. What products do you sell?

We supply graduation caps, gowns, tassels, stoles, cords, hoods, diploma covers, and full custom graduation regalia packages.

2. Do you offer custom graduation items?

Yes. We offer custom embroidery, printing, colors, logos, and school-specific regalia. Minimum quantities may apply for some items.

3. What materials are your gowns made of?

Most gowns are made from durable polyester or poly-cotton blends. Shiny gowns use knitted fabric, while matte gowns use woven fabric.

4. What is the difference between shiny and matte gowns?

Shiny gowns have a glossy, reflective finish. Matte gowns offer a traditional, non-reflective academic appearance.

5. Are gowns see-through?

No. All gowns are made with high-quality opaque fabric for proper coverage and durability.

6. Do you offer plus sizes?

Yes. We provide full-fit and extended sizing options for most gown styles.

7. How do I know what size to order?

Refer to our size chart based on height and weight. If between sizes, we recommend sizing up for comfort.

8. Can I wash or reuse my gown?

We recommend dry cleaning. Some items may be gently hand-washed and air-dried depending on fabric type.

9. Why does my product color look different online?

Colors may vary due to screen settings, lighting conditions, and dye lot differences. Exact color matching across vendors cannot be guaranteed.

CAPS, CORDS & REGALIA DETAILS

1. What is the difference between mortarboards and tams?

Mortarboards are standard square caps worn at most graduation levels. Tams are velvet caps typically used for master’s and doctoral graduates.

2. What are honor cords?

Honor cords represent academic achievements or affiliations and are worn during graduation ceremonies.

3. What are tassels?

Tassels are graduation accessories that hang from caps. They are available in multiple colors, styles, and optional year-date charms.

4. What are diploma covers?

Diploma covers are protective presentation folders used to present graduation certificates. Custom printing and embossing are available.

5. Do you offer doctoral regalia?

Yes. We offer doctoral gowns with velvet trim, piping, chevrons, and premium academic styling.

SHIPPING & DELIVERY

1. How long does shipping take?

• In-stock items: 1–3 business days processing
• Custom items: 5–7 weeks production time
• Shipping transit: 5–8 business days depending on carrier

2. Do you offer expedited shipping?

Yes. Expedited production and shipping options may be available depending on order type and season.

3. Do you ship internationally?

Yes. We ship to select countries including Canada, Europe, Asia, and South America. International customers are responsible for all customs duties and taxes.

4. How much does shipping cost?

Shipping rates are calculated at checkout based on order size, weight, and destination.

5. What if my package is delayed or lost?

If tracking shows delivered but the package is missing, contact the carrier first. We can assist with claims for lost shipments if needed.

6. Can I change my shipping address after ordering?

No. Once an order is processed or shipped, address changes are not possible.

7. Can I get my order by a specific date?

Yes. Contact us before placing your order so we can confirm availability for expedited production or delivery timelines.

RETURNS, REFUNDS & CANCELLATIONS

1. What is your return policy?

Returns must be requested within 7 days of delivery. Items must be unused, unworn, and in original packaging. Custom items are non-refundable.

2. Can I return custom graduation items?

No. Custom products including gowns, stoles, cords, hoods, and diploma covers are final sale.

3. How do I start a return?

Email sales@capandgownoutlet.com to request a Return Merchandise Authorization (RMA) before shipping items back.

3. Who pays for return shipping?

Customers are responsible for return shipping costs.

4. How long do refunds take?

Refunds are processed within 7–10 business days after inspection. An 18% restocking and 8% credit card processing fee may apply.

5. Can I exchange an item?

Yes. You may request an exchange or place a new order and return the original item for a refund after inspection. Customers are responsible for both return shipping and shipping charges for the replacement item.

6. Can I cancel my order?

• In-stock items: before shipment
• Custom items: within 24 hours only
• After shipment: cannot be canceled

7. Is there a cancellation fee?

Orders canceled after 5:00 PM EST on the same day of purchase are subject to an 8% credit card processing fee.

SCHOOL & BULK ORDER SUPPORT

1. Do you support school graduation orders?

Yes. We specialize in school, district, and university graduation regalia programs.

2. Do you offer sample products?

Yes. Samples are available for large orders upon request (typically 100+ units).

3. Can schools reorder annually?

Yes. We support recurring annual graduation programs with consistent sizing and color matching options.

CONTACT & SUPPORT

1. How can I contact customer service?

Email: sales@capandgownoutlet.com

Phone: +1 732-372-6227