About Cap and Gown Outlet

1. Who is Cap and Gown Outlet?

Cap and Gown Outlet LLC is a U.S.-based online retailer specializing in graduation caps, gowns, tassels, honor cords, diploma covers, academic hoods, faculty regalia, and graduation accessories for students, schools, colleges, universities, churches, educational organizations, and businesses throughout the United States.

While our online retail store officially launched in 2026, our manufacturing and wholesale operations have served the graduation apparel industry since 2009. Today, we have proudly served more than 8,000 graduates, schools, colleges, universities, churches, and organizations nationwide.

2. Where is Cap and Gown Outlet located?

Our operations are based in Paterson and Edison New Jersey, where our customer service team supports both individual graduates and institutional customers.

Customer Support

• Phone: (732) 372-6227
• Email: [email protected]

3. Why should I order from Cap and Gown Outlet?

Customers choose us because we combine years of manufacturing and wholesale experience with the convenience of online shopping.

We offer:

• Manufacturing & wholesale experience since 2009
• Online retail store launched in 2026
• Over 8,000 customers served
• Professional-quality graduation apparel
• Competitive pricing
• Bulk ordering programs
• Individual ordering
• Secure online checkout
• U.S.-based customer support
• Nationwide shipping

4. Do you manufacture your own products?

Our background is in manufacturing and wholesale distribution within the graduation apparel industry. This experience allows us to offer carefully selected graduation products that meet our quality standards while providing dependable inventory and competitive pricing.

5. Do you only sell to schools?

No.
We proudly serve:

• Individual graduates
• Parents
• Schools
• Colleges
• Universities
• Churches
• Homeschool organizations
• Trade schools
• Nursing schools
• Businesses
• Educational organizations

6. Can individuals purchase directly?

Absolutely.
No school approval is required.
Anyone may purchase directly through our website.

7. Are your products new?

Yes
Every product sold on our website is brand new.

8. Do you ship throughout the United States?

Yes
We ship nationwide to residential and commercial addresses throughout the United States.

9. Do you ship internationally?

Yes.
International shipping is available to many countries.

Customers are responsible for customs duties, import taxes, and brokerage fees required by their country.

10. Is my payment secure?

Yes.
Our website uses SSL encryption and secure payment processing to protect your personal and payment information.

Ordering & Pricing

11. Is there a minimum order?

Yes.
You may purchase a single graduation package or place a large institutional order.

12. Do schools receive discounts?

Yes.
Schools, colleges, universities, churches, and organizations qualify for quantity discounts.

13. Why does the price decrease when I increase quantity?

Many of our products use tiered pricing.

As quantities increase, the price per item decreases automatically.

14. What does "As Low As" mean?

"As Low As" reflects the lowest available unit price when purchasing the highest quantity tier.

15. Can I request a quote?

Yes.
We provide free quotations for schools, universities, organizations, and bulk purchasers.

16. Do you accept Purchase Orders?

Yes.
Approved schools, colleges, universities, government agencies, and organizations may submit Purchase Orders after contacting our sales department.

17. Can you provide a W-9?

Yes.
Please contact Customer Support and we'll provide our W-9 upon request.

18. Do you offer tax-exempt purchasing?

Yes.
Qualified tax-exempt organizations should contact us before placing an order.

19. Can schools have their own ordering page?

Yes.
We offer custom online ordering pages allowing students to order directly while simplifying the school's administrative process.

20. Can parents order through a school's page?

Yes.
If your school participates in one of our online ordering programs, parents and students can conveniently place their own orders using the school's customized ordering portal.

21. Can multiple payment methods be used?

Currently, each order must be completed using a single payment method.

22. Can I modify my order after placing it?

If your order has not entered processing or production, we may be able to make changes.

Please contact Customer Support as soon as possible.

23. Can I add items after ordering?

Yes, in many cases.

Contact us immediately after placing your order.

Additional shipping charges may apply depending on the status of your order.

24. When is my credit card charged?

Payment is typically authorized and processed when your order is placed.

25. Will I receive an order confirmation?

Yes.
Immediately after placing your order, you'll receive an email confirmation containing your order details.

26. Can I track my order?

Yes.
Once your order ships, we'll send tracking information via email.

27. What payment methods do you accept?

We accept most major credit cards and other payment methods displayed during checkout.

28. Is financing available?

At this time, financing options depend on the payment methods available during checkout.

29. Do prices include shipping?

No.
Shipping charges are calculated during checkout based on your delivery address, package weight, shipping method, and order size.

30. Can pricing change?

Prices are subject to change without notice.

However, once an order has been placed and payment has been accepted, your purchase price is locked for that order.

31. Can schools lock pricing for annual orders?

Many educational institutions establish recurring graduation programs with us.

Please contact our sales department to discuss annual pricing agreements.

32. Do you offer nonprofit discounts?

Please contact Customer Support to discuss your organization's requirements.

33. Can churches place graduation orders?

Absolutely.
We proudly serve churches, religious schools, seminaries, and faith-based educational organizations.

34. Can homeschool groups order?

Yes.
Homeschool organizations frequently purchase graduation packages through our website.

35. Why should I order early?

Graduation season is one of our busiest times of the year.

Ordering early provides:

• Better inventory availability
• More customization options
• Reduced shipping stress
• Additional production time for custom products
• Greater flexibility for exchanges if needed

36. How far in advance should schools order?

For standard graduation products, we recommend placing school orders several weeks before your ceremony.

Custom products should be ordered even earlier to allow sufficient production time.

37. Can I reorder last year's products?

In many cases, yes.

We maintain records for many school programs and can often reproduce previous orders or assist with matching colors and specifications.

38. Do you offer samples?

Yes.
Sample products may be available for qualified bulk orders.

Please contact us for details.

39. Can you help me choose the right products?

Absolutely.

Our experienced Customer Support team is happy to assist with product recommendations, sizing, school colors, customization options, and ordering guidance.

40. How do I contact Customer Support?

We're here to help before, during, and after your purchase.

• Phone: (732) 372-6227
• Email: [email protected]
• Customer Support Hours:
• Monday – Friday: 7:00 AM – 7:00 PM Eastern Time
• Sat 8am - 5pm Eastern Time

Graduation Products

41. What graduation products do you sell?

Cap and Gown Outlet LLC offers a complete selection of graduation apparel and academic regalia for students, schools, colleges, universities, churches, and organizations.

Our product selection includes:

• Graduation Caps (Mortarboards)
• Graduation Gowns
• Graduation Cap & Gown Packages
• Graduation Tassels
• Graduation Tassels with Year Charms
• Honor Cords
• Graduation Stoles
• Academic Hoods
• Faculty Regalia
• Doctoral Regalia
• Tam Caps
• Diploma Covers
• Medallions
• Graduation Sashes
• Kindergarten Graduation Sets
• Elementary Graduation Apparel
• High School Graduation Apparel
• College Graduation Apparel
• Master's Regalia
• Doctoral Regalia
• Choir Robes
• Judge Robes
• Custom Graduation Products

42. Are your graduation products new?

Yes.
Every product sold through Cap and Gown Outlet LLC is brand new and inspected before shipment.

43. Are your graduation gowns reusable?

Yes.
Most graduation gowns are durable enough to be reused for future ceremonies when properly stored and cared for.

44. What materials are your gowns made from?

Depending on the product, our gowns may be manufactured from:

• Premium Polyester
• Polyester Blend Fabrics
• Matte Woven Polyester
• Shiny Knit Polyester

Material specifications are listed on each individual product page whenever applicable.

45. What's the difference between matte and shiny graduation gowns?

Matte gowns have a soft, non-reflective appearance and are commonly used by colleges, universities, and many high schools.

Shiny gowns feature a glossy finish and have traditionally been popular for high school graduation ceremonies.

Both styles offer excellent quality. The choice is primarily based on school preference and tradition.

46. Which gown style is more popular?

Matte gowns have become increasingly popular across many educational institutions due to their modern appearance and reduced camera glare during graduation photography.

However, many schools continue to prefer traditional shiny gowns.

47. Are graduation gowns see-through?

No.
Our graduation gowns are manufactured using quality fabrics designed to provide appropriate coverage while remaining comfortable to wear.

48. Are your gowns wrinkle resistant?

Most gowns are manufactured using wrinkle-resistant polyester fabrics.

Minor wrinkles from packaging usually relax naturally after hanging for a short period before the ceremony.

49. Should I iron my graduation gown?

Generally, no.

If needed, use a garment steamer or a cool iron with caution according to the care instructions provided with the garment.

50. Can graduation gowns be washed?

Care instructions vary by product.

Many gowns can be gently hand washed and air dried, while premium regalia may require professional dry cleaning.

Always follow the care label included with your garment.

Graduation Caps

51. What is a graduation cap called?

The traditional square graduation cap is called amortarboard.

It is the most common academic cap worn during graduation ceremonies.

52. What size graduation cap do I need?

Most standard graduation caps are one-size-fits-most and feature an adjustable elastic band for a comfortable fit.

Some premium academic regalia may require specific head measurements.

53. Can I decorate my graduation cap?

Many schools allow students to decorate their graduation caps.

However, policies vary by institution.

Please check with your school before decorating your cap.

54. Does every cap include a tassel?

Not always.

Some products include tassels while others require them to be purchased separately.

Each product page clearly identifies what is included.

55. What colors are graduation caps available in?

Graduation caps are available in a wide variety of school colors, including black, navy, royal blue, red, green, maroon, white, purple, gold, silver, and many additional colors.

Graduation Tassels

56. What is a graduation tassel?

A graduation tassel is the decorative cord attached to a graduation cap.

It traditionally symbolizes the completion of an academic program.

57. What is a year charm?

A year charm is a small metal charm attached to the tassel displaying the graduation year.

It serves as a keepsake after graduation.

58. Which side should the tassel be worn on?

Traditions vary by institution.

Many graduates begin with the tassel on the right side before the ceremony and move it to the left after receiving their diploma.

Always follow your school's graduation guidelines.

59. Can I order replacement tassels?

Yes.
Replacement tassels are available in many colors and styles.

Honor Cords & Graduation Stoles

60. What are honor cords?

Honor cords recognize academic achievement, membership, leadership, military service, or participation in honor societies and organizations.

61. What do honor cord colors mean?

Honor cord colors vary by school, organization, and honor society.

There is no universal color standard.

Always follow your school's graduation guidelines.

62. What is a graduation stole?

A graduation stole is a decorative sash worn around the neck that recognizes achievements, organizations, cultural heritage, clubs, or academic accomplishments.

63. Can graduation stoles be customized?

Yes.
We offer customized graduation stoles featuring:

• School logos
• Embroidery
• Printed text
• Student names
• Graduation year
• Organization logos
• Custom artwork

Minimum order quantities may apply for certain customization options.

Academic Hoods

64. What is an academic hood?

Academic hoods represent advanced academic degrees and are commonly worn during master's and doctoral commencement ceremonies.

65. How do I choose the correct hood color?

Academic hood colors generally correspond to a graduate's field of study.

If you're unsure, we recommend confirming your school's academic regalia requirements before ordering.

66. Do all graduates wear academic hoods?

No.
Academic hoods are generally reserved for master's and doctoral degree recipients.

Bachelor's graduates typically do not wear academic hoods unless required by their institution.

Faculty Regalia

67. Do you sell faculty regalia?

Yes
We offer faculty gowns, doctoral regalia, academic hoods, tam caps, and accessories for professors, administrators, trustees, and academic staff.

68. What is a tam?

A tam is a soft velvet academic cap commonly worn with doctoral regalia.

Tams are available in multiple styles, including four-sided, six-sided, and eight-sided versions.

69. How do I determine my faculty gown size?

Faculty regalia sizing is generally based on:

• Height
• Chest measurement
• Sleeve length
• Degree level

Refer to the sizing guide on the product page or contact Customer Support for assistance.

70. Can faculty regalia be customized?

Yes.
Many faculty products can be customized based on degree type, institutional colors, velvet trim, piping, and embroidery.

Sizing

71. How do I choose the correct gown size?

Graduation gowns are primarily sized using the graduate's height.

Some styles also consider weight to ensure a comfortable fit.

Always refer to the sizing chart provided on the product page.

72. What if I'm between sizes?

If your measurements fall between two sizes, we generally recommend selecting the larger size for additional comfort.

If you need assistance, our Customer Support team is happy to help.

73. Do you offer plus sizes?

Yes.
Many of our graduation gowns are available in full-fit and extended sizes.

74. Do children's gowns use different sizing?

Yes.
Preschool, kindergarten, and elementary graduation gowns are sized differently from adult graduation gowns.

Please refer to the product-specific size chart.

75. What if I ordered the wrong size?

For eligible ready-made products, we offer our 15-Day Size Exchange Guarantee.

Custom-made, personalized, embroidered, and special-order items are not eligible for size exchanges.

Please refer to our Returns & Exchanges Policy for complete details.

76. Can Customer Support help me choose a size?

Absolutely.

If you're unsure which size to order, contact us before placing your order.

We'll gladly recommend the best size based on your height, weight, and product selection.

Custom Graduation Products

77. Can you create custom graduation products?

Yes.
We specialize in customized graduation apparel for schools, colleges, universities, organizations, and businesses.

78. What customization options are available?

Depending on the product, we offer:

• Embroidery
• Printed Logos
• School Names
• Graduation Year
• Student Names
• Custom Colors
• Institutional Branding
• Metallic Foil Printing
• Custom Packaging

79. Is there a minimum quantity for custom orders?

Some customized products require minimum order quantities.

Requirements vary depending on the product and customization requested.

Please contact our sales team for a quotation.

80. How long do custom products take?

Production times vary depending on the product, quantity, and customization requirements.

Most custom orders require approximately 5–7 weeks.

Large institutional orders may require additional production time during peak graduation season.

Product Quality

81. How do you ensure product quality?

Every order is carefully inspected before shipment to help ensure accuracy and quality.

Our experience in manufacturing and wholesale graduation apparel since 2009 allows us to maintain high standards for the products we offer.

82. Will product colors exactly match my previous order?

While we make every effort to maintain color consistency, slight variations may occur due to fabric dye lots and manufacturing processes.

If exact color matching is important, especially for annual school orders, please contact us before placing your order.

83. Can I request fabric samples?

For qualified school and institutional orders, sample products or fabric swatches may be available upon request.

Please contact our sales team for details.

84. Are your graduation products suitable for schools?

Yes.
Our products are designed for educational institutions, graduation ceremonies, and academic events, making them suitable for schools, colleges, universities, and organizations throughout the United States.

Shipping & Delivery

85. How long does it take to process my order?

Processing times vary depending on the product ordered.

Typical processing times are:

• In-stock products: 1–2 business days
• Customized products: Approximately 5–7 weeks
• Large institutional orders: Processing times may vary based on quantity and production requirements

During peak graduation season, additional processing time may occasionally be required.

86. How long does shipping take?

Shipping transit times vary depending on the destination and shipping method selected.

Typical delivery estimates are:

• Standard Shipping: 3–12 business days
• Expedited Shipping: Varies by carrier and service selected

Delivery estimates are not guaranteed unless specifically stated by the shipping carrier.

87. Do you offer expedited shipping?

Yes.
Expedited shipping options may be available for many products.

If you need your order by a specific date, we strongly recommend contacting Customer Support before placing your order.

88. Do you offer rush production services?

For certain products and quantities, rush production may be available.

Availability depends on product type, inventory, production schedules, and graduation season demand.

Please contact us before placing your order if you have a deadline.

89. Can I request delivery by a specific date?

Yes.
While we cannot guarantee delivery dates unless specifically confirmed, our team can review available options and recommend the best shipping method for your timeline.

90. How are shipping costs calculated?

Shipping rates are calculated during checkout based on:

• Order weight
• Package dimensions
• Shipping destination
• Shipping method selected
• Number of items ordered

91. Do you ship to PO Boxes?

Certain products may be eligible for PO Box delivery depending on the carrier used.

Please verify your shipping address carefully before placing your order.

92. Do you ship internationally?

Yes.
We ship to many international destinations.

International customers are responsible for:

• Customs duties
• Import taxes
• Brokerage fees
• Any additional fees assessed by their country

93. Will I receive tracking information?

Yes.
Once your order ships, you will receive an email containing tracking information.

94. My tracking shows delivered, but I can't find my package. What should I do?

First, please:

• Check around your property
• Check with household members
• Check with neighbors
• Contact the shipping carrier

If you still cannot locate the package, contact us and we will assist where possible.

95. What happens if my package is lost during transit?

If a shipment is confirmed lost by the carrier, we will work with the carrier to investigate and determine available resolution options.

96. Can I change my shipping address after placing my order?

Address changes may be possible if your order has not entered processing or shipment.

Once an order has been processed or shipped, address changes are generally not possible.

Please contact us immediately if a correction is needed.

97. Can I ship to multiple addresses?

Separate orders may be required for multiple shipping destinations.

98. Do you ship year-round?

Yes.
We accept orders throughout the year.

However, graduation season is typically our busiest period, so early ordering is recommended.

99. Why should I order early?

Ordering early helps:

• Secure inventory availability
• Reduce shipping pressure
• Allow time for exchanges if needed
• Ensure adequate production time for customized products

100. What happens if severe weather delays my shipment?

Carrier delays caused by weather, natural disasters, transportation disruptions, or events beyond our control may affect delivery times.

We appreciate your patience in these situations.

Returns & Exchanges

101. What is your return policy?

Eligible non-customized merchandise may be returned within 7 days of delivery provided it remains:

• New
• Unused
• Unworn
• Unwashed
• Unaltered
• In original packaging

Please refer to our Returns & Exchanges Policy for complete details.

102. Do I need authorization before returning merchandise?

Yes.
All returns and exchanges require an approved Return Merchandise Authorization (RMA).

Unauthorized returns may be refused.

103. How do I request an RMA?

Please email: [email protected]

Include:

• Order Number
• Customer Name
• Reason for Return or Exchange
• Photos (if applicable)

104. What products cannot be returned?

The following products are considered final sale:

• Custom-made products
• Personalized products
• Embroidered items
• Special-order merchandise
• Custom school orders
• Final sale merchandise

105. Why are custom products non-returnable?

Custom products are manufactured specifically for an individual customer, school, or organization and cannot be resold once produced.

106. Can I return a graduation gown after wearing it?

No.
Merchandise must be new and unworn to qualify for return or exchange eligibility.

107. Can I return an item without original packaging?

Generally, original packaging is required for return approval.

108. Who pays return shipping costs?

Customers are responsible for return shipping costs unless the return results from our error.

109. Do you provide prepaid return labels?

In most cases, customers are responsible for arranging and paying for return shipping.

110. How long do refunds take?

Approved refunds are typically processed within 7–10 business days after the returned merchandise has been received and inspected.

111. How are refunds issued?

If a shipment is confirmed lost by the carrier, we will work with the carrier to investigate and determine available resolution options.

112. Are shipping charges refundable?

No.
Original shipping and handling charges are non-refundable.

113. Is there a restocking fee?

Eligible returns may be subject to an 18% restocking fee to cover inspection, repackaging, quality control, and inventory processing costs.

114. Why is there a restocking fee?

Restocking fees help offset costs associated with:

• Product inspection
• Repackaging
• Inventory handling
• Quality control procedures
• Administrative processing

115. Is there a payment processing fee deduction?

Yes.
Approved refunds may be subject to a 3% non-refundable payment processing fee.

This fee reflects payment processing charges retained by our payment processor that are not returned when a transaction is refunded.

116. Why is the payment processing fee non-refundable?

Payment processors typically retain processing fees when transactions are refunded.

Because those costs are not returned to us, the fee may be deducted from approved refunds and eligible cancellations.

15-Day Size Exchange Guarantee

117. Do you offer size exchanges?

Yes.
We offer a 15-Day Size Exchange Guarantee on eligible ready-made graduation apparel.

118. Which products qualify for the 15-Day Size Exchange Guarantee?

Eligible products include standard ready-made:

• Graduation gowns
• Graduation caps
• Graduation packages

Subject to availability and inspection.

119. Which products do NOT qualify?

The following are not eligible:

• Custom-made products
• Personalized products
• Embroidered merchandise
• Special-order items
• Custom school orders
• Final sale items

120. What condition must exchanged merchandise be in?

Items must be:

• New
• Unworn
• Unwashed
• Unaltered
• Free from stains or odors
• In original packaging

121. Who pays exchange shipping?

Customers are responsible for return shipping costs and shipping charges associated with the replacement item unless the exchange results from our error.

122. What if my size is unavailable?

If your requested replacement size is unavailable, our Customer Support team will discuss available alternatives.

123. Can I exchange more than once?

Additional exchanges may be reviewed on a case-by-case basis depending on product condition and inventory availability.

Damaged, Defective & Incorrect Items

124. What should I do if I receive the wrong item?

Please contact Customer Support within 5 days of delivery.

We will review the issue and work toward an appropriate resolution.

125. What should I do if my item arrives damaged?

Please email photos of:

• The product
• The packaging
• Shipping labels (if applicable)

within 5 days of delivery.

126. What happens after I submit a damage claim?

Our team will review the information and determine the most appropriate resolution based on the circumstances.

127. Do you inspect products before shipping?

Yes.
Orders are reviewed before shipment to help ensure accuracy and quality.

Order Cancellations

128. Can I cancel my order?

Yes, subject to order status.

129. Can I cancel an in-stock order?

In-stock orders may be canceled before entering the shipping process.

Once shipped, orders cannot be canceled.

130. Can I cancel a custom order?

Custom orders may be canceled within 24 hours of purchase if production has not started.

Once production begins, cancellations are no longer possible.

131. Why can't custom orders be canceled after production starts?

Custom products are manufactured specifically for the customer and often cannot be resold once production begins.

132. Is there a cancellation fee?

Orders canceled after payment processing may be subject to a 3% non-refundable payment processing fee.

133. Why is there a cancellation fee?

Payment processors often retain transaction processing fees even when a transaction is canceled or refunded.

Payments & Security

134. Is your website secure?

Yes.
Our website uses SSL encryption and secure payment processing technology to help protect customer information.

135. Is my personal information protected?

Yes.
We take customer privacy seriously and process personal information according to our Privacy Policy.

136. Do you store credit card information?

Payment information is handled through secure payment processing systems.

Please refer to our Privacy Policy for complete details.

137. What payment methods do you accept?

Available payment methods are displayed during checkout and may include major credit cards and other secure payment options.

138. Can schools pay by Purchase Order?

Yes.
Approved schools, colleges, universities, government agencies, and organizations may submit Purchase Orders after prior approval.

139. Do you charge sales tax?

Sales tax is collected when required by applicable laws and regulations.

140. Can I request a copy of my invoice?

Yes.
Please contact Customer Support if you need a duplicate invoice or receipt.

141. Is checkout secure?

Yes.
All checkout transactions are processed using industry-standard encryption technology.

142. Will I receive an order confirmation?

Yes.
An order confirmation email is automatically sent after your purchase is completed.

143. Can I update billing information after placing an order?

Please contact Customer Support immediately if billing information needs correction.

144. Who should I contact if I have payment questions?

Our Customer Support team is happy to assist.

• Phone: (732) 372-6227
• Email: [email protected]

Whether you're planning graduation for a kindergarten class, high school, college, university, trade school, church, or educational organization, we're here to help simplify the ordering process. Below are answers to common questions from school administrators, faculty members, graduation coordinators, and purchasing departments.

School Graduation Programs

Do you work directly with schools?

Yes. We proudly work with public schools, private schools, charter schools, colleges, universities, vocational schools, trade schools, homeschool organizations, churches, and educational institutions throughout the United States.

Can our school purchase graduation apparel in bulk?

Absolutely. We specialize in bulk graduation orders and offer competitive pricing for schools and organizations of all sizes.

Is there a minimum quantity for school orders?

No. We can accommodate both small and large graduation programs. Some custom products may require minimum quantities, which will be discussed during the quotation process.

Do schools receive volume discounts?

Yes. Many of our products include quantity-based pricing, and additional discounts may be available for qualifying institutional orders.

Can we request a formal quotation?

Yes. We provide free, no-obligation quotations for schools, colleges, universities, churches, and organizations.

Do you accept Purchase Orders (POs)?

Yes. Approved educational institutions and government organizations may submit Purchase Orders. Please contact us before placing your order.

Can you provide a W-9?

Yes. A completed W-9 is available upon request for approved institutional customers.

Do you offer tax-exempt purchasing?

Yes. Qualified tax-exempt organizations should contact us before placing an order so we can assist with the necessary documentation.

School Ordering Programs

Can students order individually instead of the school placing one large order?

Yes. We offer online student ordering programs that allow each student or parent to place an individual order while following the school's graduation requirements.

Can you create a custom ordering page for our school?

Yes. We can create a dedicated online ordering page that includes your school's approved graduation products, colors, pricing, and ordering deadlines.

What are the benefits of a school ordering page?

A customized ordering page can help:

• Simplify the ordering process
• Reduce administrative work
• Minimize ordering errors
• Allow parents and students to order directly
• Eliminate the need for schools to manage inventory in many cases

Can schools still place one combined order?

Yes. Schools may choose either a traditional bulk order or an individual student ordering program, depending on their preferences.

Can parents order after the school's deadline?

In many cases, yes. Availability depends on inventory and production schedules. Additional shipping or rush production charges may apply.

Custom Graduation Apparel

Can you customize graduation gowns?

Yes. We offer custom graduation apparel for qualifying school and institutional orders.

What customization options are available?

Depending on the product, customization may include:

• School colors
• Embroidered logos
• Printed logos
• School names
• Graduation year
• Custom stoles
• Diploma cover imprinting
• Honor cords
• Institutional branding

Can we match our school colors?

We make every effort to closely match official school colors. Because fabrics are produced in dye lots, slight color variations may occur.

Can we reorder the same products every year?

Yes. We support annual graduation programs and will work to maintain consistency whenever possible.

Can we request product samples?

For qualified institutional orders, sample products or fabric swatches may be available upon request.

Faculty & Academic Regalia

Do you sell faculty regalia?

Yes. We offer academic regalia for faculty members, professors, administrators, trustees, and commencement speakers.

What faculty products do you offer?

Our faculty collection includes:

• Faculty gowns
• Doctoral gowns
• Master's gowns
• Academic hoods
• Velvet tam caps
• Tassels
• Accessories

Can faculty regalia be customized?

Yes. Many faculty regalia products can be customized based on institutional requirements and degree specifications.

How do I choose the correct academic hood?

Academic hood requirements vary depending on:

• Degree level
• Academic discipline
• Institutional requirements

If you're unsure, please consult your institution or contact our Customer Support team.

What is a tam?

A tam is a traditional soft academic cap commonly worn with doctoral regalia. Tams are available in multiple styles and sizes.

Can faculty regalia be reused?

Yes. Faculty regalia is designed for long-term use when properly cared for and stored.

Graduation Planning

How far in advance should schools order?

We recommend placing graduation orders as early as possible, particularly for custom products or large quantities. Early planning helps ensure product availability and provides additional time for production and delivery.

What information should we have before requesting a quote?

Helpful information includes:

• School name
• Graduation date
• Estimated quantity
• Product type
• School colors
• Customization requirements
• Delivery location

Can you help us choose the correct products?

Absolutely. Our experienced Customer Support team is available to assist with product recommendations, sizing guidance, customization options, and ordering questions.

Do you support annual graduation programs?

Yes. Many schools partner with us year after year for their graduation apparel needs.

Can you ship directly to students?

Yes. Depending on the ordering program selected, we can ship directly to individual students or to the school.

International Orders

Do you accept international orders?

Yes. We ship to many international destinations.

Who is responsible for customs fees?

International customers are responsible for any customs duties, taxes, brokerage fees, or import charges imposed by their country.

Can international delivery times vary?

Yes. Customs processing and local carrier operations may affect delivery times.

Customer Service

What are your customer support hours?

• Monday – Friday: 7:00 AM – 7:00 PM Eastern Time
• Sat 8am - 5pm Eastern Time

How can I contact Customer Support?

• Phone: (732) 372-6227
• Email: [email protected]

Our team is happy to assist with product questions, sizing recommendations, school programs, quotations, customization, shipping, and order support.

What is your mission?

Our mission is to help graduates celebrate one of life's most meaningful milestones by providing quality graduation apparel, dependable service, fair pricing, and a simple, stress-free ordering experience.

Do you stand behind your products?

Yes. We carefully inspect orders before shipment and are committed to providing responsive customer support. If you receive a damaged, defective, or incorrect item, please contact us promptly so we can work with you toward an appropriate resolution in accordance with our published policies.

Final Thoughts

Thank you for considering Cap and Gown Outlet LLC for your graduation apparel needs. Whether you're ordering for one graduate or coordinating commencement for an entire institution, we appreciate the opportunity to serve you. If you have any additional questions, our Customer Support team is here to help.