Privacy Policy

Last updated: July 1, 2026

Welcome to Cap and Gown Outlet.

Cap and Gown Outlet LLC ("Cap and Gown Outlet," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.

Cap and Gown Outlet LLC is a New Jersey-based company specializing in graduation apparel, academic regalia, and graduation accessories for schools, colleges, universities, churches, organizations, and individual graduates throughout the United States.

Our manufacturing and wholesale operations have proudly served the graduation apparel industry since 2009, and in 2026 we expanded by launching our online retail store to provide high-quality graduation products directly to students, families, educators, schools, and organizations nationwide.

We understand that privacy is important. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you:

• Visit our website
• Create an account
• Place an order
• Request a quotation
• Subscribe to marketing communications
• Contact Customer Support
• Participate in promotions
• Submit product reviews
• Interact with us through social media
• Use any products or services offered through our website

Our goal is to provide a secure, transparent, and trustworthy shopping experience while protecting your personal information in accordance with applicable privacy laws.

By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Who We Are

Cap and Gown Outlet LLC is dedicated to providing quality graduation apparel and academic regalia for educational institutions and graduates throughout the United States.

Since 2009, our manufacturing and wholesale operations have supplied graduation products to schools, colleges, universities, churches, and organizations. Building on that experience, we launched our online retail store in 2026 to make our products directly available to individual graduates and families.

Today, we are proud to have served more than 8,000 graduates, schools, colleges, universities, churches, and organizations nationwide.

Our product offerings include:

• Graduation Caps
• Graduation Gowns
• Tassels
• Honor Cords
• Graduation Stoles
• Diploma Covers
• Academic Hoods
• Faculty Regalia
• Graduation Accessories
• Custom Graduation Apparel
• School Graduation Packages

Our mission is simple:

To provide quality graduation apparel, dependable customer service, competitive pricing, and a secure online shopping experience.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• https://www.capandgownoutlet.com
• Customer accounts
• Online purchases
• School and institutional ordering programs
• Customer Support interactions
• Email communications
• Telephone communications
• Quote requests
• Marketing campaigns
• Social media interactions associated with our business
• Online forms
• Promotions and surveys

Any other products or services offered by Cap and Gown Outlet LLC

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our website.

When you leave our website, you should review the privacy policies of those third-party websites before providing any personal information.

3. Changes to This Privacy Policy

As our business continues to grow and privacy laws evolve, we may update this Privacy Policy from time to time.

Updates may be made to reflect changes in:

• Business operations
• Website functionality
• Products and services
• Legal requirements
• Industry standards
• Security practices
• Technology improvements

Whenever changes are made, we will update the "Last Updated" date shown at the top of this page.

If we make material changes that significantly affect how your personal information is handled, we may provide additional notice through our website or by email where required by applicable law.

Your continued use of our website after any updates become effective constitutes your acceptance of the revised Privacy Policy.

4. Information We Collect

To provide our products and services, we collect information from several different sources.

The information we collect depends on how you interact with our website.

A. Information You Provide Directly

When you voluntarily interact with us, you may provide personal information including:

Contact Information

• Full name
• Company or school name (if applicable)
• Email address
• Telephone number
• Billing address
• Shipping address

Account Information

If you create an account, we may collect:

• Username
• Password
• Account preferences
• Saved addresses
• Order history
• Communication preferences

Order Information

When you place an order, we may collect:

• Products purchased
• Product quantities
• Customization selections
• Graduation year
• School information (when applicable)
• Order value
• Shipping method
• Delivery instructions
• Order history

Payment Information

To securely process purchases, payment information is handled by trusted third-party payment processors.

Depending on the payment method selected, payment processors may collect:

• Credit card information
• Debit card information
• Billing address
• Payment authorization information

For your security, Cap and Gown Outlet LLC does not store complete credit card numbers or sensitive payment authentication information on our servers.

All payment transactions are processed using secure encryption technologies provided by our payment partners.

Customer Service Information

If you contact us, we may collect information necessary to assist you, including:

• Email correspondence
• Telephone conversations
• Support requests
• Product questions
• Shipping inquiries
• Return requests
• Exchange requests
• Photos you voluntarily submit
• Documents you choose to provide

This information helps us provide efficient and accurate customer service.

School & Institutional Information

When schools, colleges, universities, churches, or organizations request quotations or place institutional orders, we may collect:

• School or organization name
• Contact person
• Purchase Order information
• Tax-exempt documentation
• Shipping requirements
• Graduation dates
• Quantity requirements
• Customization requests

This information is used solely for preparing quotations, fulfilling orders, and providing customer support.

B. Information Collected Automatically

When you visit our website, certain technical information is collected automatically to help us improve website performance, enhance security, and provide a better shopping experience.

Automatically collected information may include:

• IP address
• Browser type
• Browser version
• Device type
• Operating system
• Language settings
• Screen resolution
• Referring website
• Pages viewed
• Time spent on pages
• Clickstream activity
• Search terms used
• Shopping cart activity
• Date and time of visits
• Approximate geographic location based on IP address

This information is generally collected using cookies, server logs, analytics tools, and similar technologies.

Whenever possible, this information is analyzed in an aggregated or de-identified format.

C. Information Received from Third Parties

We may receive limited information from trusted third-party service providers that assist us in operating our business.

These providers may include:

Payment Processors

To verify payments, prevent fraud, and complete transactions.

Shipping & Fulfillment Partners

To prepare shipments, provide tracking updates, and complete deliveries.

Website Hosting Providers

To securely host and maintain our website.

Analytics Providers

To understand website performance and improve the customer experience.

Marketing & Advertising Providers

To measure advertising performance, improve marketing campaigns, and communicate relevant promotions to customers who have chosen to receive marketing communications.

Social Media Platforms

If you choose to interact with Cap and Gown Outlet through social media platforms, we may receive information based on your privacy settings with those services.

The information we receive depends on the permissions you grant to those platforms and their individual privacy policies.

5. Information We Do Not Intentionally Collect

We do not intentionally collect personal information that is not reasonably necessary to operate our business.

We do not knowingly collect personal information from children under the age specified by applicable law without appropriate parental consent.

We do not intentionally collect sensitive personal information except where necessary to complete transactions, comply with legal obligations, or provide requested services.

We do not store complete credit card numbers or payment authentication information on our own servers.

6. How We Use Your Information

Cap and Gown Outlet LLC uses the information we collect to operate our business, fulfill customer orders, improve our services, and provide a safe and secure shopping experience.

We only use personal information for legitimate business purposes consistent with this Privacy Policy and applicable laws.

Your information may be used to:

Process and Fulfill Orders

We use your information to:

• Process purchases
• Verify payments
• Prepare and package orders
• Coordinate production of custom products
• Arrange shipping and delivery
• Send order confirmations
• Provide shipment tracking
• Process returns, exchanges, and refunds
• Respond to warranty or product inquiries

Provide Customer Support

We use your information to:

• Answer questions
• Respond to emails and phone calls
• Assist with product selection
• Recommend sizing
• Help resolve order issues
• Process exchanges
• Coordinate school orders
• Respond to customization requests

Our Customer Support team strives to respond to most inquiries within one business day during normal business hours.

Improve Our Website

We continually improve our website by analyzing how visitors use it.

This information helps us:

• Improve navigation
• Enhance product pages
• Identify website errors
• Improve checkout performance
• Optimize mobile usability
• Improve page loading speed
• Better organize product categories

Much of this information is analyzed in an aggregated or anonymized format.

Personalize Your Shopping Experience

Your browsing and purchase history may be used to:

• Remember shopping cart contents
• Save account preferences
• Recommend relevant products
• Display recently viewed items
• Improve search results
• Customize website content

Marketing Communications

If you choose to receive marketing emails, we may send information regarding:

• New products
• Graduation season reminders
• Promotional offers
• School ordering deadlines
• Company announcements
• Educational content
• Special discounts

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting Customer Support.

Transactional emails relating to orders, shipping, returns, or account activity will continue to be sent when necessary.

Fraud Prevention & Security

Protecting our customers is a priority.

Your information may be used to:

• Detect fraudulent transactions
• Verify payment information
• Prevent unauthorized purchases
• Reduce chargeback fraud
• Monitor suspicious activity
• Protect customer accounts
• Maintain website security

Certain orders may require additional verification before shipment to help protect both our customers and our business.

Legal & Regulatory Compliance

We may use personal information to:

• Comply with legal obligations
• Respond to lawful government requests
• Enforce our Terms and Conditions
• Protect our legal rights
• Resolve disputes
• Maintain accounting and tax records

7. Cookies & Tracking Technologies

Like most ecommerce websites, Cap and Gown Outlet uses cookies and similar technologies to improve website functionality, enhance security, remember customer preferences, and analyze website performance.

Cookies are small text files stored on your device when you visit our website.

Cookies help us provide a more personalized and efficient shopping experience.

Types of Cookies We Use

Essential Cookies

These cookies are required for the website to function properly.

They may be used for:

• Shopping cart functionality
• Customer login
• Checkout
• Security
• Fraud prevention
• Session management

Because these cookies are necessary for website operation, they cannot generally be disabled through our website.

Performance & Analytics Cookies

These cookies help us understand how visitors use our website.

Information collected may include:

• Pages viewed
• Time spent on pages
• Navigation paths
• Device types
• Browser information
• Website performance
• Error reporting

This information helps us continually improve our website.

Functional Cookies

These cookies remember your preferences, such as:

• Saved shopping cart
• Preferred language
• Account settings
• Login status
• Recently viewed products

Advertising & Marketing Cookies

With your consent where required, advertising cookies may be used to:

• Measure advertising performance
• Limit repetitive advertisements
• Display relevant promotions
• Measure campaign effectiveness
• Support remarketing campaigns

Google Analytics

We may use Google Analytics and similar website analytics services to better understand visitor behavior and improve our website.

Google Analytics may collect information such as:

• Device information
• Browser type
• Pages visited
• Session duration
• Traffic sources
• Geographic region (approximate)
• Website interactions

Google Analytics does not provide us with personally identifying information such as your full name or payment information through standard analytics reporting.

For more information regarding Google's privacy practices, please visit Google's Privacy Policy.

Advertising & Remarketing

Cap and Gown Outlet may work with trusted advertising partners to promote our products online.

These advertising services may use cookies or similar technologies to measure advertising effectiveness and display advertisements that may be relevant to your interests.

These technologies help us better understand how customers discover our products and improve future advertising campaigns.

You can manage many advertising preferences through your browser settings or applicable industry opt-out programs.

Managing Cookies

Most internet browsers allow you to:

• View stored cookies
• Delete cookies
• Block cookies
• Limit tracking technologies
• Configure cookie preferences

Please note that disabling certain cookies may affect website functionality, including shopping cart features, checkout, account login, and saved preferences.

8. How We Share Your Information

Cap and Gown Outlet LLC values your privacy.

We do not sell your personal information for monetary compensation.

We only share personal information when necessary to operate our business, fulfill your orders, comply with legal obligations, or provide requested services.

Payment Processors

Payment information is securely processed by trusted third-party payment providers.

Depending on your selected payment method, these providers may process:

• Credit cards
• Debit cards
• Digital wallets
• Payment authorizations

Cap and Gown Outlet LLC does not store complete payment card numbers on our servers.

Shipping & Delivery Partners

To deliver your orders, we share necessary shipping information with trusted carriers.

Information shared may include:

• Recipient name
• Shipping address
• Telephone number (when required)
• Package information

Shipping carriers may include:

• USPS
• UPS
• FedEx
• Other approved logistics providers

Only information necessary to complete delivery is shared.

Technology Service Providers

We work with carefully selected service providers who assist with:

• Website hosting
• Cloud storage
• Security monitoring
• Email communications
• Customer support
• Analytics
• Order processing
• Fraud prevention

These providers are contractually required to safeguard customer information and use it only for authorized business purposes.

School & Institutional Programs

When requested by schools, colleges, universities, or organizations, limited information necessary to administer graduation ordering programs may be shared with authorized school representatives.

Information shared is limited to what is reasonably necessary to fulfill institutional ordering requirements.

Legal Requirements

We may disclose personal information when required by law or when we reasonably believe disclosure is necessary to:

• Comply with legal obligations
• Respond to subpoenas or court orders
• Cooperate with law enforcement
• Protect customer safety
• Prevent fraud
• Protect our legal rights
• Enforce our Terms and Conditions

Business Transfers

If Cap and Gown Outlet LLC is involved in a merger, acquisition, corporate restructuring, financing transaction, or sale of business assets, customer information may be transferred as part of that transaction, subject to applicable privacy laws.

Customers will be notified when required by law.

9. Data Security

Protecting your personal information is extremely important to us.

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Our security measures may include:

• Secure SSL encryption
• Secure payment processing
• Password protection
• Limited employee access
• Secure hosting infrastructure
• Network monitoring
• Fraud prevention systems
• Routine software updates

While no method of electronic transmission or storage is completely secure, we continually work to protect customer information using industry-standard security practices.

We also encourage customers to protect their account credentials, use strong passwords, and notify us immediately if they suspect unauthorized account activity.

10. Data Retention

Cap and Gown Outlet LLC retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and maintain accurate business records.

The length of time we retain information depends on the type of information and the reason it was collected.

Examples include:

Customer Orders

Order records may be retained for accounting, tax reporting, warranty support, customer service, and legal compliance.

Customer Service Communications

Emails, support requests, and correspondence may be retained to improve customer service, resolve future inquiries, and maintain business records.

Account Information

If you create an online account, your account information may remain active until you request deletion or the account becomes inactive for an extended period, subject to applicable legal requirements.

Marketing Preferences

Marketing preferences are retained until you unsubscribe or request removal from our marketing communications.

Website Analytics

Analytics information may be retained in aggregated or de-identified form to help improve website performance and customer experience.

When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of the information in accordance with applicable laws and business practices.

11. Your Privacy Rights

Depending on where you reside, you may have certain rights regarding your personal information under applicable privacy laws.

These rights may include the ability to:

• Know what personal information we collect.
• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Request a copy of your personal information.
• Opt out of certain marketing communications.
• Limit certain uses of personal information where required by law.
• Appeal certain privacy-related decisions where applicable.

These rights are subject to applicable legal exceptions and verification requirements.

To exercise your rights, please contact us using the information provided at the end of this Privacy Policy.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, California residents may have the right to:

• Know what personal information we collect.
• Know the sources from which personal information is collected.
• Know how personal information is used.
• Know whether personal information is disclosed to third parties.
• Request deletion of eligible personal information.
• Request correction of inaccurate information.
• Request access to personal information.
• Request data portability where applicable.
• Limit the use of certain sensitive personal information where applicable.
• Exercise privacy rights without unlawful discrimination.

Cap and Gown Outlet LLC does not sell personal information for monetary compensation.

Other U.S. State Privacy Laws

Residents of states with applicable consumer privacy laws, including New Jersey and other states that have enacted comprehensive privacy legislation, may have similar rights regarding their personal information.

We will honor verified requests as required by applicable law.

12. Children's Privacy

Our website is intended for use by adults, educational institutions, and individuals purchasing graduation products.

We do not knowingly collect personal information directly from children under the age required by applicable law without appropriate parental consent.

If you believe that a child has submitted personal information through our website without proper authorization, please contact us immediately.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information promptly.

13. Third-Party Websites

Our website may contain links to third-party websites, educational institutions, manufacturers, payment providers, shipping carriers, or other external resources.

These websites operate independently and maintain their own privacy practices.

Cap and Gown Outlet LLC is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any external website before providing personal information.

14. International Visitors

Cap and Gown Outlet LLC is located in the United States.

If you access our website from outside the United States, your personal information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country.

By using our website and providing personal information, you acknowledge and consent to the transfer of your information to the United States where permitted by applicable law.

15. Do Not Track & Global Privacy Control

Some internet browsers offer a "Do Not Track" (DNT) feature that signals a user's privacy preference.

Because there is currently no universally accepted standard for responding to DNT signals, our website may not respond to all browser-based Do Not Track requests.

Where required by applicable law, we recognize and honor valid Global Privacy Control (GPC) signals and other legally recognized privacy preference mechanisms.

16. Exercising Your Privacy Rights

If you wish to submit a privacy-related request, please contact us using one of the methods below.

To protect your information, we may request reasonable verification of your identity before processing certain requests.

Depending on the nature of your request, we may ask for information such as:

• Your name
• Email address
• Order number
• Shipping address
• Other information reasonably necessary to verify your identity

We will respond to verified requests within the timeframes required by applicable law.

17. Customer Service Commitment

At Cap and Gown Outlet LLC, protecting your privacy is an important part of providing exceptional customer service.

We are committed to:

• Being transparent about how we collect and use information.
• Protecting customer information using commercially reasonable security measures.
• Respecting your privacy choices.
• Responding to privacy-related inquiries promptly.
• Continuously improving our privacy and security practices.

Our Customer Support team strives to respond to most privacy-related email inquiries within one (1) business day during normal business hours.

18. Contact Information

If you have questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us.

Cap and Gown Outlet LLC

• Address: NJ Warehouse: 1 -1K 65 Thomas St, Paterson, NJ 07503
  Pickup time: By Appointment Only.
  Monday to Friday: 9:00 AM - 4:00 PM.
• Phone: (732) 372-6227
• Support Email: [email protected]
• Website: www.capandgownoutlet.com
• Customer Support Hours: Sat 8am - 5pm Eastern Time
  Monday – Friday: 7:00 AM – 7:00 PM Eastern Time

We strive to respond to most email inquiries within one business day during regular business hours.

Thank You

Thank you for trusting Cap and Gown Outlet LLC.

Since 2009, our manufacturing and wholesale operations have proudly supplied graduation apparel and academic regalia to schools, colleges, universities, churches, and organizations throughout the United States. In 2026, we expanded our services by launching our online retail store to serve graduates and families directly.

Today, we are honored to have served more than 8,000 customers nationwide.

We appreciate the trust you place in us and remain committed to protecting your personal information while providing quality graduation products, secure online shopping, transparent business practices, and responsive customer service.

If you have any questions about this Privacy Policy or how we handle your personal information, our team is always happy to assist.