Terms of Service

Effective Date: June, 2026

Last Updated: June, 2026

Welcome to Cap and Gown Outlet.

These Terms of Service ("Terms") govern your access to and use of the website, products, and services operated by Cap and Gown Outlet LLC ("Cap and Gown Outlet," "Company," "we," "our," or "us").

By accessing our website, browsing our content, creating an account, requesting a quotation, placing an order, or otherwise using our services, you agree to be legally bound by these Terms. If you do not agree with these Terms, please discontinue use of our website and services.

These Terms apply to all visitors, customers, schools, colleges, universities, organizations, vendors, and other users of our website.

1. About Cap and Gown Outlet LLC

Cap and Gown Outlet LLC is a New Jersey-based company specializing in graduation apparel, academic regalia, graduation accessories, and customized graduation products.

Since 2009, our manufacturing and wholesale operations have proudly supplied graduation products to schools, colleges, universities, churches, and educational organizations throughout the United States.

In 2026, we expanded our business by launching our online retail store, allowing graduates, families, schools, and organizations to purchase directly through our website.

Today, we are proud to have served more than 8,000 graduates, schools, colleges, universities, churches, and organizations nationwide.

Our product offerings include:

• Graduation Caps
• Graduation Gowns
• Tassels
• Honor Cords
• Graduation Stoles
• Diploma Covers
• Academic Hoods
• Faculty Regalia
• Graduation Accessories
• School Graduation Packages
• Custom Graduation Apparel

Our mission is to provide quality graduation products, competitive pricing, dependable fulfillment, transparent business practices, and exceptional customer service.

2. Acceptance of These Terms

By accessing or using our website, you acknowledge that:

• You have read these Terms.
• You understand these Terms.
• You agree to comply with these Terms.
• You agree to our Privacy Policy, Shipping & Fulfillment Policy, Returns & Exchanges Policy, and any additional policies referenced on our website.

If you do not agree to these Terms, you should not use this website or purchase products from us.

3. Eligibility

To use our website or purchase products, you must be at least eighteen (18) years of age or the age of majority in your jurisdiction.

If you are under the applicable age of majority, you may use this website only with the knowledge and supervision of a parent or legal guardian.

By using this website, you represent that you have the legal authority to enter into a binding agreement.

4. Permitted Use of Our Website

Our website is provided for lawful personal, educational, institutional, and commercial purchasing purposes.

You agree to use our website only in accordance with these Terms and all applicable federal, state, local, and international laws.

You agree not to:

• Use the website for unlawful purposes.
• Submit false or misleading information.
• Interfere with website security or functionality.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful code.
• Harvest customer information.
• Circumvent security measures.
• Violate intellectual property rights.
• Engage in fraudulent purchasing activities.
• Misrepresent your identity.
• Use automated software or bots to interfere with website operations.

Violation of these Terms may result in suspension or termination of access without prior notice where permitted by law.

5. Customer Accounts

Certain website features may require you to create an account.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

If your account information changes, you agree to update it promptly.

We reserve the right to suspend or terminate accounts that contain inaccurate information, violate these Terms, or are reasonably suspected of fraudulent or unauthorized activity.

6. Orders & Order Acceptance

6. Orders & Order Acceptance Submitting an order through our website constitutes an offer to purchase products from Cap and Gown Outlet LLC.

Receipt of an order confirmation email does not constitute acceptance of your order.

Orders become accepted only after they have been reviewed, payment has been authorized, inventory or production availability has been confirmed, and the order has entered processing or shipment.

We reserve the right to refuse, limit, modify, or cancel orders where permitted by law, including situations involving:

• Suspected fraud
• Payment authorization failures
• Pricing or typographical errors
• Product availability issues
• Duplicate orders
• Reseller activity
• Violation of these Terms
• Compliance with legal obligations

If an order cannot be fulfilled, we will make reasonable efforts to notify you using the contact information provided during checkout.

7. Payment Authorization & Fraud Prevention

To protect our customers and our business, all orders are subject to payment authorization and fraud prevention review.

Certain orders may require additional verification before shipment.

Verification may include confirmation of:

• Billing information
• Shipping information
• Identity
• Payment authorization
• Order details

Failure to provide requested verification information within a reasonable period may result in order cancellation.

Cap and Gown Outlet LLC reserves the right to decline transactions that appear to involve fraudulent activity, unauthorized payment methods, abuse of promotions, or other suspicious circumstances.

8. Pricing & Product Availability

We strive to ensure that product information, pricing, descriptions, specifications, and availability displayed on our website are accurate.

However, errors may occasionally occur.

We reserve the right to:

• Correct pricing errors.
• Correct typographical errors.
• Update product descriptions.
• Modify specifications.
• Change pricing without prior notice.
• Limit available quantities.
• Discontinue products.

If a pricing or inventory error affects your order, we will contact you to discuss available options before completing the transaction whenever reasonably possible.

Inventory availability displayed on the website is subject to change without notice due to ongoing sales activity, supplier availability, and inventory updates.

9. Custom & Personalized Products

Customized, embroidered, printed, personalized, or specially manufactured products are produced specifically for each customer or institution.

Because production often begins shortly after an order is approved:

• Custom products generally cannot be canceled once production has started.
• Custom products are generally non-returnable except where required by law or if received damaged, defective, or incorrect.
• Estimated production times may vary depending on product type, order quantity, and seasonal demand.

Customers are responsible for reviewing all customization details carefully before submitting an order.

Please refer to our Returns & Exchanges Policy for complete eligibility requirements.

10. Product Images & Color Accuracy

We make every reasonable effort to display product colors, styles, fabrics, and finishes as accurately as possible.

However, actual product appearance may vary due to factors including:

• Monitor settings
• Mobile device displays
• Screen brightness
• Lighting conditions
• Photography
• Fabric dye lots
• Manufacturing variations

Color variations between production batches or products purchased from different manufacturers are normal and should not be considered defects.

Product photographs are provided for illustrative purposes and may not precisely represent every product detail.

Customers with specific color-matching requirements are encouraged to contact Customer Support before placing an order.

11. Shipping & Delivery

Cap and Gown Outlet LLC offers shipping throughout the United States and to select international destinations.

Estimated processing times and carrier transit times are provided on our website for planning purposes only and should not be interpreted as guaranteed delivery dates unless expressly stated.

Shipping estimates may vary depending on:

• Product availability
• Order size
• Customization requirements
• Seasonal demand
• Carrier operations
• Weather conditions
• Holidays
• Other circumstances beyond our reasonable control

Orders containing both ready-to-ship and custom-manufactured products will generally ship together once all items are complete unless separate shipping arrangements have been approved in advance.

Risk of loss and title generally transfer to the customer once the shipment has been accepted by the carrier.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping information.

Complete details regarding processing times, shipping methods, and delivery estimates are available in our Shipping & Fulfillment Policy , which forms part of these Terms.

12. Returns, Exchanges & Cancellations

Customer satisfaction is important to us.

Eligible returns, exchanges, and cancellations are governed by our Returns & Exchanges Policy, which is incorporated into these Terms by reference.

Key provisions include:

• Eligible returns require prior Return Merchandise Authorization (RMA).
• Returned merchandise must be new, unused, unworn, unwashed, and in its original packaging.
• Custom, personalized, embroidered, printed, or special-order products are generally non-returnable and non-refundable unless required by law or received damaged, defective, or incorrect.
• Ready-to-ship products may qualify for our 15-Day Size Exchange Guarantee, subject to eligibility requirements.
• Customers are responsible for return shipping costs unless the return results from our error.
• Original shipping charges are non-refundable.
• Refunds may be subject to applicable restocking and non-refundable payment processing fees as disclosed in our Returns & Exchanges Policy.

Customers should carefully review our complete Returns & Exchanges Policy before placing an order.

13. School & Institutional Orders

Cap and Gown Outlet LLC proudly serves:

• Public schools
• Private schools
• Charter schools
• Colleges
• Universities
• Churches
• Trade schools
• Technical schools
• Educational organizations
• Homeschool groups

Institutional pricing, custom programs, purchase orders, direct ordering pages, and graduation planning services may be available for qualified organizations.

Additional agreements may apply to institutional purchasing programs.

14. Intellectual Property

All content available on this website is the property of Cap and Gown Outlet LLC or its licensors and is protected by applicable United States and international intellectual property laws.

Protected content includes, but is not limited to:

• Company name
• Logos
• Trademarks
• Product photographs
• Product descriptions
• Website design
• Graphics
• Icons
• Videos
• Catalogs
• Marketing materials
• Articles
• Downloads
• Software
• Databases

No content may be copied, reproduced, modified, distributed, republished, transmitted, displayed, or otherwise used without our prior written permission except as permitted by applicable law.

Unauthorized use of our intellectual property may result in legal action.

15. Customer Reviews & User Content

Customers may voluntarily submit reviews, ratings, testimonials, photographs, comments, or other content through our website or social media channels.

By submitting content, you represent that:

• You own or have permission to submit the content.
• The information is truthful and accurate.
• The content does not violate any law or third-party rights.
• The content does not contain defamatory, offensive, misleading, fraudulent, or unlawful material.

By submitting content, you grant Cap and Gown Outlet LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, display, modify, and distribute the content for marketing, customer service, and business purposes.

We reserve the right—but not the obligation—to remove or refuse any submitted content that violates these Terms or applicable law.

16. Electronic Communications

By using our website or providing your email address, you consent to receive electronic communications from Cap and Gown Outlet LLC.

These communications may include:

• Order confirmations
• Shipping notifications
• Tracking updates
• Return authorizations
• Customer service responses
• Product availability notices
• Security notifications
• Account-related communications
• Promotional emails (only if you have elected to receive marketing communications)

You may unsubscribe from promotional emails at any time. Transactional communications relating to your orders or account may still be sent as necessary.

17. Third-Party Services

Our website may integrate or link to third-party services that assist us in operating our business.

These services may include:

• Payment processors
• Shipping carriers
• Website hosting providers
• Fraud prevention providers
• Analytics providers
• Marketing platforms
• Social media platforms
• Mapping services

These third parties operate independently and maintain their own terms and privacy practices.

Cap and Gown Outlet LLC is not responsible for the content, policies, or practices of third-party websites or services.

18. Privacy

Your privacy is important to us.

Our collection, use, storage, and protection of personal information is governed by our Privacy Policy, which forms part of these Terms.

By using our website, you acknowledge that you have reviewed and understand our Privacy Policy.

19. Website Availability

While we strive to maintain uninterrupted access to our website, we cannot guarantee continuous availability.

Temporary interruptions may occur due to:

• Scheduled maintenance
• Software updates
• Hardware failures
• Internet outages
• Cybersecurity incidents
• Carrier interruptions
• Third-party service disruptions
• Events beyond our reasonable control

We reserve the right to suspend, modify, or discontinue any portion of the website without prior notice.

20. Errors & Omissions

Although we make every reasonable effort to maintain accurate information, occasional errors may occur.

These may include:

• Product descriptions
• Pricing
• Images
• Availability
• Specifications
• Shipping estimates
• Promotional offers
• Technical information

We reserve the right to correct errors, update information, modify product details, or cancel affected orders where appropriate.

If an error materially affects your order, we will make reasonable efforts to notify you before completing the transaction whenever practical.

21. Prohibited Activities

You agree not to engage in activities that interfere with the operation, security, or integrity of our website.

Prohibited activities include, but are not limited to:

• Attempting unauthorized access to our systems.
• Circumventing website security.
• Using automated bots or scraping tools without permission.
• Uploading malware or malicious code.
• Attempting payment fraud.
• Impersonating another individual or organization.
• Interfering with other users' access.
• Violating applicable laws or regulations.
• Infringing intellectual property rights.
• Misusing promotional offers or discount programs.

We reserve the right to investigate suspected violations and take appropriate action, including suspension of website access, cancellation of orders, or referral to law enforcement where warranted.

22. Product Warranty Disclaimer

Cap and Gown Outlet LLC is committed to providing quality graduation apparel and accessories. We carefully source and manufacture our products to meet our quality standards and the expectations of our customers.

Except as expressly stated in writing, all products and services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by applicable law, Cap and Gown Outlet LLC disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of information
• Continuous or uninterrupted website availability

Nothing in these Terms limits any warranty that cannot legally be excluded under applicable law.

23. Limitation of Liability

To the fullest extent permitted by applicable law, Cap and Gown Outlet LLC, its owners, officers, employees, affiliates, suppliers, manufacturers, and service providers shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising from or relating to:

• Use of our website
• Purchase of products
• Delayed shipments
• Shipping carrier delays
• Product availability
• Lost profits
• Lost business opportunities
• Data loss
• Website interruptions
• Third-party services

Our total liability for any claim relating to a purchase shall not exceed the amount actually paid for the applicable product(s), except where prohibited by law.

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

24. Indemnification

You agree to defend, indemnify, and hold harmless Cap and Gown Outlet LLC, its affiliates, officers, employees, agents, suppliers, and service providers from and against any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms.
• Your misuse of the website.
• Fraudulent or unlawful activities.
• Violation of another person's rights.
• Content submitted by you.
• Your negligence or misconduct.

25. Force Majeure

Cap and Gown Outlet LLC shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control.

These events may include, but are not limited to:

• Severe weather
• Natural disasters
• Floods
• Fires
• Earthquakes
• Public health emergencies
• Government actions
• Labor disputes
• Transportation disruptions
• Supply chain shortages
• Carrier delays
• Utility failures
• Internet outages
• Cybersecurity incidents
• Acts of war
• Terrorism
• Civil unrest

In such circumstances, our obligations will be suspended for the duration of the event, and we will make reasonable efforts to resume normal operations as soon as practicable.

26. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles.

27. Dispute Resolution

We value our customers and encourage the prompt resolution of any concerns.

If you have a question or dispute regarding an order, product, or service, we encourage you to contact our Customer Support team first so we may work toward a fair and timely resolution.

If a dispute cannot be resolved informally, it shall be resolved in accordance with applicable federal and New Jersey law in a court of competent jurisdiction located within the State of New Jersey, unless otherwise required by applicable consumer protection laws.

Nothing in these Terms limits any legal rights that cannot be waived under applicable law.

28. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Any unenforceable provision shall be interpreted to reflect the original intent as closely as permitted by law.

29. Waiver

Failure by Cap and Gown Outlet LLC to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

Any waiver must be made expressly in writing.

30. Entire Agreement

These Terms of Service, together with our:

• Privacy Policy
• Shipping & Fulfillment Policy
• Returns & Exchanges Policy
• Frequently Asked Questions (FAQ)
• Any additional policies or legal notices published on our website

constitute the complete agreement between you and Cap and Gown Outlet LLC regarding your use of our website and the purchase of our products.

These documents supersede any prior communications or understandings relating to the same subject matter.

31. Changes to These Terms

Cap and Gown Outlet LLC may update these Terms of Service from time to time to reflect:

• Changes in our business operations
• Website improvements
• Product offerings
• Legal requirements
• Industry standards
• Customer service enhancements

When material updates are made, we will revise the Last Updated date shown at the beginning of these Terms.

Your continued use of our website after revised Terms become effective constitutes acceptance of those updated Terms.

32. Customer Service Commitment

At Cap and Gown Outlet LLC, we are committed to providing an exceptional customer experience built on honesty, transparency, and reliable service.

Our goal is to help graduates, families, schools, colleges, universities, churches, and organizations purchase graduation apparel with confidence.

We strive to provide:

• High-quality graduation products
• Accurate product information
• Secure online ordering
• Fair pricing
• Dependable order fulfillment
• Responsive customer support
• Clear communication
• Transparent business practices

Most customer emails are answered within one business day during normal business hours.

33. Contact Information

If you have questions regarding these Terms of Service or need assistance with an order, our Customer Support team is happy to help.

Cap and Gown Outlet LLC

• Address: NJ Warehouse: 1 -1K 65 Thomas St, Paterson, NJ 07503
  Pickup time: By Appointment Only.
  Monday to Friday: 9:00 AM - 4:00 PM.
• Phone: (732) 372-6227
• Support Email: [email protected]
• Website: www.capandgownoutlet.com
• Customer Support Hours: Sat 8am - 5pm Eastern Time
  Monday – Friday: 7:00 AM – 7:00 PM Eastern Time

Most customer inquiries are answered within one business day.

Thank You

Thank you for choosing Cap and Gown Outlet LLC.

Since 2009, our manufacturing and wholesale operations have proudly supplied graduation apparel and academic regalia to schools, colleges, universities, churches, and organizations throughout the United States. In 2026, we expanded our business by launching our online retail store, allowing graduates and families to purchase directly with confidence.

Today, we are honored to have served more than 8,000 customers nationwide.

We appreciate the trust you place in us and remain committed to providing quality graduation products, secure online shopping, transparent policies, dependable fulfillment, and outstanding customer service.

We look forward to helping you celebrate life's important milestones for many years to come.